:root{--primary-color: #1976d2;--primary-light: #42a5f5;--primary-dark: #1565c0;--secondary-color: #388e3c;--error-color: #d32f2f;--warning-color: #f57c00;--success-color: #388e3c;--background-color: #f5f5f5;--surface-color: #ffffff;--text-primary: #212121;--text-secondary: #424242;--font-family: "Roboto", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-size-base: 18px;--line-height-base: 1.6;--spacing-xs: 4px;--spacing-sm: 8px;--spacing-md: 16px;--spacing-lg: 24px;--spacing-xl: 32px;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--transition-fast: .15s ease;--transition-normal: .25s ease;--transition-slow: .35s ease;--z-dropdown: 1000;--z-sticky: 1020;--z-fixed: 1030;--z-modal-backdrop: 1040;--z-modal: 1050;--z-popover: 1060;--z-tooltip: 1070}*,*:before,*:after{box-sizing:border-box}html{font-size:var(--font-size-base);scroll-behavior:smooth;-webkit-text-size-adjust:100%}body{margin:0;font-family:var(--font-family);font-size:1rem;line-height:var(--line-height-base);color:var(--text-primary);background-color:var(--background-color);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}p,li,dd{max-width:70ch}:focus-visible{outline:3px solid var(--primary-color);outline-offset:2px}.skip-link{position:absolute;top:-40px;left:0;background:var(--primary-color);color:#fff;padding:var(--spacing-sm) var(--spacing-md);z-index:var(--z-tooltip);text-decoration:none;border-radius:0 0 var(--radius-sm) 0}.skip-link:focus{top:0}.container{max-width:1200px;margin:0 auto;padding:0 var(--spacing-md)}main{min-height:calc(100vh - 140px);padding:var(--spacing-lg) 0}.elderly-button{display:inline-flex;align-items:center;justify-content:center;gap:var(--spacing-sm);padding:var(--spacing-md) var(--spacing-lg);min-height:56px;min-width:120px;font-size:1.125rem;font-weight:500;text-decoration:none;border:none;border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition-normal);touch-action:manipulation;-webkit-tap-highlight-color:transparent}.elderly-button:active{transform:scale(.98)}.elderly-button--primary{background-color:var(--primary-color);color:#fff}.elderly-button--primary:hover{background-color:var(--primary-dark)}.elderly-button--secondary{background-color:var(--secondary-color);color:#fff}.elderly-button--outline{background-color:transparent;border:2px solid var(--primary-color);color:var(--primary-color)}.issue-card{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--spacing-lg);min-height:140px;background:var(--surface-color);border:2px solid transparent;border-radius:var(--radius-lg);box-shadow:0 4px 12px #0000001a;cursor:pointer;transition:all var(--transition-normal);text-align:center}.issue-card:hover{border-color:var(--primary-color);transform:translateY(-2px);box-shadow:0 6px 20px #00000026}.issue-card:active{transform:translateY(0)}.issue-card__icon{font-size:3rem;margin-bottom:var(--spacing-sm)}.issue-card__label{font-size:1.125rem;font-weight:500;color:var(--text-primary)}.chat-bubble{max-width:85%;padding:var(--spacing-md) var(--spacing-lg);border-radius:var(--radius-lg);margin-bottom:var(--spacing-md);animation:fadeInUp .3s ease}.chat-bubble--bot{background-color:var(--surface-color);border:1px solid #e0e0e0;margin-right:auto;border-bottom-left-radius:var(--radius-sm)}.chat-bubble--user{background-color:var(--primary-color);color:#fff;margin-left:auto;border-bottom-right-radius:var(--radius-sm)}@keyframes fadeInUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.progress-steps{display:flex;justify-content:space-between;align-items:center;margin:var(--spacing-lg) 0}.progress-step{display:flex;flex-direction:column;align-items:center;flex:1;position:relative}.progress-step:before{content:"";position:absolute;top:20px;left:50%;width:100%;height:3px;background-color:#e0e0e0;z-index:-1}.progress-step:last-child:before{display:none}.progress-step__circle{width:40px;height:40px;border-radius:50%;background-color:#e0e0e0;display:flex;align-items:center;justify-content:center;font-weight:500;color:var(--text-secondary);margin-bottom:var(--spacing-sm)}.progress-step--active .progress-step__circle{background-color:var(--primary-color);color:#fff}.progress-step--completed .progress-step__circle{background-color:var(--success-color);color:#fff}.progress-step--completed:before{background-color:var(--success-color)}.progress-step__label{font-size:.875rem;color:var(--text-secondary);text-align:center}.voice-button{width:80px;height:80px;border-radius:50%;background:linear-gradient(135deg,var(--primary-color),var(--primary-dark));border:none;color:#fff;font-size:2rem;cursor:pointer;box-shadow:0 4px 20px #1976d266;transition:all var(--transition-normal);display:flex;align-items:center;justify-content:center}.voice-button:hover{transform:scale(1.05);box-shadow:0 6px 28px #1976d280}.voice-button--listening{animation:pulse 1.5s infinite;background:linear-gradient(135deg,var(--error-color),#b71c1c)}@keyframes pulse{0%,to{box-shadow:0 0 #d32f2fb3}50%{box-shadow:0 0 0 20px #d32f2f00}}.loading-spinner{display:inline-block;width:48px;height:48px;border:4px solid rgba(25,118,210,.2);border-top-color:var(--primary-color);border-radius:50%;animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.loading-dots{display:inline-flex;gap:8px}.loading-dots span{width:12px;height:12px;background-color:var(--primary-color);border-radius:50%;animation:bounce 1.4s infinite ease-in-out both}.loading-dots span:nth-child(1){animation-delay:-.32s}.loading-dots span:nth-child(2){animation-delay:-.16s}@keyframes bounce{0%,80%,to{transform:scale(0)}40%{transform:scale(1)}}.confirmation-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background-color:#00000080;display:flex;align-items:center;justify-content:center;z-index:var(--z-modal);padding:var(--spacing-md)}.confirmation-dialog{background:var(--surface-color);border-radius:var(--radius-lg);padding:var(--spacing-xl);max-width:500px;width:100%;box-shadow:0 8px 32px #0003;text-align:center}.confirmation-dialog__icon{font-size:4rem;margin-bottom:var(--spacing-md)}.confirmation-dialog__title{font-size:1.5rem;font-weight:500;margin-bottom:var(--spacing-md)}.confirmation-dialog__message{font-size:1.125rem;color:var(--text-secondary);margin-bottom:var(--spacing-lg)}.confirmation-dialog__actions{display:flex;gap:var(--spacing-md);justify-content:center}@media (max-width: 768px){:root{--font-size-base: 16px}.container{padding:0 var(--spacing-sm)}.issue-card{min-height:120px;padding:var(--spacing-md)}.issue-card__icon{font-size:2.5rem}.chat-bubble{max-width:90%}.confirmation-dialog__actions{flex-direction:column}}@media print{body{background:#fff;color:#000}.no-print{display:none!important}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important;scroll-behavior:auto!important}.voice-button--listening{animation:none}}@media (prefers-contrast: high){:root{--primary-color: #0000cc;--text-primary: #000000;--text-secondary: #333333}.chat-bubble--bot{border-width:2px;border-color:#000}.issue-card{border:2px solid #000000}}